Contact information

Need help choosing a product or managing an order? Contact NovGear using the details below.

Customer support

Email: contact@novgear.store

For order enquiries, include your order number and the email address used at checkout. For product questions, include the product name or link. Please do not email passwords or full payment card details.

Business correspondence address

NovGear
Flughafenstraße 42
12053 Berlin
Germany

Delivery enquiries

Standard UK shipping is free. Allow 1–2 days for processing, then an estimated 5–7 business days for delivery after dispatch. Read our Shipping Policy for tracking, delivery issues and the full shipping table.

Returns, refunds and warranty support

We offer a 30-day return request window, free return shipping and no restocking fees. Email us to arrange your prepaid label or collection. Please use the return destination provided by our support team; do not automatically send parcels to the correspondence address above.

For a product fault, describe the issue and include photographs if available. See our Return and Refund Policy for the full process and one-year NovGear warranty details.

Complaints and privacy requests

For a complaint, explain what happened and the outcome you are seeking so we can investigate. For a privacy request, tell us which right you wish to exercise; we may need to verify your identity. See our Privacy Policy for more information.

Last updated: 12 October 2026